Return Authorization
Thank you for choosing Bob's Chop & Swap for your automotive needs. While we strive to provide the best possible service and products, we understand that from time to time, a customer may need to return an item for either exchange or refund. In order to obtain a return merchandise authorization, please email us at bob@bobschop.com.
Unfortunately, we will not be able to accept any returns without prior authorization. All returns must be postage paid and any that are collect on delivery will be rejected. All return orders will be subject to a 20% restocking fee, and shipping expenses are non-refundable. Transaction fees charged by the payment processor are non-refundable. Garage sale items and/or any items that are purchased in a used condition are not eligible for return.
Returns
Returns are generally accepted within 30 days from the date of your order. No returns will be accepted after that period of time. Parts must be in their original condition and include their original packaging and/or documentation. Bob's Chop & Swap is not responsible for damage from improper installation/use of products. Parts damaged through improper installation or abuse are not returnable, and we are not responsible for labor or other expenses caused while using wrong or defective parts. It is the buyer and installer’s responsibility to verify the correctness of all parts prior to use or installation.
Special Order & Installed Parts
Special-order parts, installed parts, painted parts, and custom-made parts are not eligible for return. Electrical parts are not returnable if plugged in or unsealed for any reason. Installed and electrical parts are only covered against manufacturer defects and are subject to a warranty exchange only, at the discretion of the manufacturer.